Daffin's Candies Policies

Shipping Policy  

  1. Notice about our shipping costs: We have changed our shipping rates to a flat rate fee. If you have any questions or concerns, please contact our shipping department at 1-724-342-2892 ext 115. 
  2. Processing time may take one to three weeks depending upon the time of the year. During the Christmas season, it could take up to three weeks to process your order depending on the availability of product and the volume of orders that are placed. All orders will be sent, some may arrive between Christmas and New Year. During the Easter season it could take up to two weeks for orders to be processed and shipped.
  3. Three weeks prior to a holiday, depending upon how many orders are being processed, we will use our discretion with the shipping preference with added charges to make sure your package is delivered to its destination on time.
  4. Daffin's Candies shipping packages are automatically insured up to $100.00 and any package exceeding this amount will be automatically charged 50 cents more per $100.00, to be added to the customer's bill.
  5. If a customer requests a UPS Signature Requirement, a fee of $5.00 will be added to the customer's bill.
  6. UPS Next Day Saver- The party will receive the package the next day from the day that Daffin's Candies ships the package. For instance, (Monday ship day will receive it on Tuesday. Tuesday ship day will receive it on Wednesday) providing there are no unforeseen problems such as, wrong address, missing apartment number, etc. Please remember UPS does not deliver on Saturday or Sunday unless special arrangements are made with Daffin's Candies for a Saturday delivery.
  7. UPS 2nd day Shipping- The party will receive the package 2 days from the day that Daffin's Candies ships the package. For instance, (Monday ship day will receive it on Wednesday. Tuesday ship day receive it on Thursday) providing there are no unforeseen problems such as, wrong address, missing apartment number, etc. Please remember UPS does not deliver on Saturday or Sunday unless special arrangements are made with Daffin's Candies for a Saturday delivery.
  8. UPS 3rd Day Shipping- The party will receive the package 3 days from the day Daffin's Candies ships the package. For instance, (Monday ship day will receive it on Thursday. Tuesday ship day will receive it on Friday) providing there are no unforeseen problems such as, wrong address, missing apartment number, etc. Please remember UPS does not deliver on Saturday or Sunday unless special arrangements are made with Daffin's Candies for a Saturday delivery.
  9. UPS Ground - The party will receive the package any where from 1 to 7 working days from the day Daffin's Candies ships the package. Also, during the busy holiday season the shipping time does double. Please remember UPS does not deliver on Saturday or Sunday unless special arrangements are made with Daffin's Candies for a Saturday delivery number etc.
  10. Processing time may take one day to two weeks depending on how busy the dept. is. The Christmas season may take one day to three weeks.

Daffin's can ship outside the continental United States and to Post Office Box, APO, AFPO and FPO addresses but, you need to call: 1-877-323-3465 or email order@daffins.com for the cost of the shipping process.

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Warm Weather Shipping Policy

Check the weather forecast for your shipping destination.     http://weather.com 

Daffin’s Candies reserves the right to postpone any shipments to certain destinations during the hottest months of the year. If this happens the customer will be notified.
Example: Texas 110 degrees, Florida 100 degrees, and several other states.

Please remember our quality chocolates must be protected from high temperatures. Consequently, during warm months we automatically use Ice Pack Shipping Charges: First day, second day, third day or ground service which ever is determined needed. We use these during months where the statistical average high temperature of either Pennsylvania or the state where your order is shipped exceeds 70° F. Please keep in mind that when it is 70° F and sunny, the inside of a delivery truck can exceed 90° F and chocolate will melt! Warm weather shipping includes one or more reusable Ice Packs.

Year-round Warm Weather Destinations
Florida

March through November Warm Weather Destinations
Arizona and Louisiana

April through September Warm Weather Destinations
Oklahoma

April through October Warm Weather Destinations
Alabama, Arkansas, California, Georgia, Hawaii, Mississippi, Nevada, New Mexico, North Carolina, South Carolina, Tennessee, Texas, Virginia and Canada.

May through September Warm Weather Destinations
Colorado, Connecticut, Delaware, District of Columbia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming.

May through October Warm Weather Destinations
Kansas and West Virginia

Processing time may take one day to two weeks. The Christmas season may take one day to three weeks for process time.

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Holiday Delivery Guide Order Deadlines

Holiday

For delivery on or before:

Thanksgiving
Christmas
Easter

Standard
Delivery order by:

Thanksgiving: Two weeks before the holiday
Christmas: Four weeks before the holiday
Easter: Three weeks before the holiday

Rush
2 Day Air order by:

Thanksgiving: One week before the holiday
Christmas: Two weeks before the holiday
Easter: One week before the holiday

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Privacy Policy

When you shop on-line at daffins.com, you are shopping on a highly secure site. Daffins.com is "anti-spam" and will not use unethical promotional methods. We use "SSL" servers for our e-commerce to ensure the most secure way to shop.

Your credit card number is only sent via secure encrypted connections, and we do not store customer data where it can be accessed via the Internet. Also, your customer data is considered private and will not be sold or shared with any outside interests.

Any questions or concerns please call 1-877-323-3465

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Return Policy

Daffin's Candies stands behind our products.

If for any reason you are not satisfied with our products please call our toll free number at 1-877-323-3465 Monday thru Friday 9:00 am to 4:00 pm EST.

Please save the unused package and product.

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Curbside Policy  

  1. Curbside service is available Monday thru Sunday
  2. Please call 1-724-342-2892 
  3. Phone orders placed Monday thru Sunday will be called when ready.